Refund policy

Category

Policy Details

Standard Return Window

You have 14 days from the date of purchase for an exchange or refund.

Required Condition

Items must be unused and in their original condition (all labels/tags intact) with proof of purchase.

Faulty Items

If a product develops a fault within 14days of purchase, you are eligible for an exchange or refund.

Delivery Refund

The standard delivery charge is refunded only if the full online or telephone order is returned within 14 days.

Non-Returnable Items (Unless Faulty)

Products received over 35 days ago, opened/unsealed items, personalized products, items without original packaging, and certain hygiene-related products (like opened swimwear, face coverings, beauty, and personal care products) are not eligible for exchange or refund.

No Proof of Purchase

If you do not have proof of purchase or the return is outside the policy, a refund cannot be processed.